Under the UK Consumer Contracts Regulations, you have the statutory right to cancel your order and request a refund for any reason within a specific timeframe.
1. Your 14-Day Right to Cancel
14-Day Cooling-Off Period
You have the right to cancel your purchase within 14 days from the day you receive the goods — no questions asked.
To exercise your right to cancel, you must inform us of your decision by a clear statement via email at info@discountproducts.co.uk before the 14-day period expires.
2. Conditions for Returns
To be eligible for a full refund, items must be returned to us unused, in the same condition that you received them, and in their original packaging. You will be responsible for paying your own shipping costs for returning your item, unless the item arrived damaged or faulty. We highly recommend using a trackable shipping service.
3. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment (Stripe or PayPal) within 14 days of us receiving the returned goods.
Need to start a return?
Use our online returns portal to look up your order and submit a request.
Start a Return